Listen to the interview on FederalNewsRadio here

Today we talk ITIL 4.0 with Drew Jaehnig from Bizagi. To induce fear and loathing into the heart of a federal information technology professional, merely start talking about the ITIL certification. The first time I had a federal enterprise architect in the studio, he had an 11” x 17” laminated sheet full of boxes, arrows, circles, all microscopic-sized. This is the general impression one gets when you hear the dreaded phrase, “ITIL.”  To steal a phrase from Oldsmobile marketing, ITIL 4.0 this is not your father’s ITIL.

At one time, ITIL stood for Information Technology Infrastructure Library; today, it is just ITIL. The “4.0” doesn’t stand for a revision level. It stands for the 4th Industrial Revolution. The revolution is the ability to use systems intelligently. Essentially, taking data sets and applying logical rules for machines to learn. The challenge is for all this complex ability to take place in an environment that is subject to rigorous compliance standards.

Drew Jaehnig has decades of experience in designing federal systems. He is in the studio to update the audience about how ITIL can help today, like structuring automation. ITIL has a direct impact on topics like robotic process automation, digital process automation, and artificial intelligence.

To boil down the interview into one concept, Drew talks about how to transform federal organizations through intelligent process automation.