Paul Parker has decades of hands on experience in Network Monitoring. When he makes a statement about solving a complicated problem, you can bet he has seen it before, tried a range of solutions, and has arrived at the correct remedy.
We all know Solar Winds — been around since 1999 and had a group of apps that can assist in just about any network management issue. For example, during the interview, Paul talks about choosing what to monitor and not wasting time.
One differentiator for Solar Winds is a community of users called THWACK. They offer opinions on a wide variety of issues and could be a great source of solutions for anyone who manages a network.