Today’s interview is with Tom Romeo, President Federal Division MAXIMUS. The discussion involves a trending abbreviation – RPA Robotic Process Automation for the Enterprise.
The first push to RPA is from the President’s Management Agenda #6 which talked about reducing low value tasks and to focus on high value tasks.
The second impetus to RPA is the GSA calling on federal tech leaders to form an RPA Community of Practice. Essentially, the GSA is acknowledging that the combination of interest in cyber, big data, and virtual machines is making a “perfect storm” for systems designers to automate systems.
Years ago, basic automation included macros and some scripts. Today, advances systems allow users to take repetitive tasks and automate many of them in what can be described as a “robotic” processes.
During the interview, Tom mentions the power that rules-based processes can save time in data collection and reduce human error. Early RPA systems used primarily structured data with clearly defined rules. Today’s systems can go beyond that.
Tom Romeo’s company has used RPA systems in many federal applications. He recommends that if you are considering RPA you should manage expectations and consider system changes. He suggests that a robotic system must be maintained and be able to adapt to changes in policy and compliance.